Refund Policy
Clear guidelines around trials, eligibility, and refund processing. We want you to feel confident in your subscription.
Fair, Transparent Refund Guidelines
We stand behind our service quality. If you're not satisfied within the first 7 days, we'll provide a full refund, no questions asked.
7-Day Money-Back Guarantee
We offer a full refund within 7 days of purchase if you're not satisfied with the service. This gives you peace of mind to try our premium IPTV service risk-free.
Trial Conditions
Trials are offered to validate quality and compatibility before committing to a full subscription. Trial access is limited to one per customer and must be requested before purchase.
Refund Eligibility
Refunds are available within 7 days if the service fails to perform as described. Valid reasons include technical issues on our end, service unavailability, or quality not meeting advertised standards.
Non-Refundable Cases
Refunds are not provided for user-side issues such as insufficient internet speed, unsupported devices, incorrect app configuration, or plan misuse. We recommend testing with a trial first.
How to Request a Refund
Contact support via email, WhatsApp, or Telegram with your account email and purchase details. Our team will respond within 24 hours and process eligible refunds within 5-7 business days.
Partial Refunds
For subscriptions beyond the 7-day window, partial refunds may be considered on a case-by-case basis for exceptional circumstances. Contact support to discuss your situation.
Last updated: January 2026